CIS-ITSM CERTIFICATION BOOK TORRENT, TRAINING CIS-ITSM SOLUTIONS

CIS-ITSM Certification Book Torrent, Training CIS-ITSM Solutions

CIS-ITSM Certification Book Torrent, Training CIS-ITSM Solutions

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q101-Q106):

NEW QUESTION # 101
When referring to the State of an Incident in server-side code (such as in a Script Include, Business Rule, or UI Action), which method is the preferred way to refer to the State field value?

  • A. Use the getDisplayValue() method to retrieve the Label associated with the State field value
  • B. Use the value of the choice option, such as 2 to refer to a State of In Progress
  • C. If a Constant has been defined, such as Incident.State.IN_PROGRESS, use the Constant

Answer: C

Explanation:


NEW QUESTION # 102
A company has a custom object, Sales Demo Request, that has a lookup to an Opportunity. It is required that a Sales Demo Request record be created when an Opportunity's Probability is greater than 50%.
What is the optimal way to automate this?

  • A. Use an Apex Trigger on Opportunity.
  • B. Create a Workflow on Opportunity.
  • C. Build a Process on Opportunity.
  • D. Build a Flow on Opportunity.

Answer: A


NEW QUESTION # 103
Which of the following can the end user see in the related search result?

  • A. Resolved Incidents
  • B. Knowledge Articles
  • C. Open Incidents
  • D. Resolved Problems
  • E. Open Problems

Answer: B

Explanation:
Explanation
Related resolved & open incidents and resolved & open problems don't appear to end users. End users can only see related knowledge articles and catalog items.


NEW QUESTION # 104
What are key relationships between Changes and Incidents?
Choose 2 answers

  • A. Incidents autoclose upon closure of a related Change
  • B. Incidents can be caused by a Change
  • C. A Change can resolve Incidents
  • D. Incident owners are part of the change approval workflow

Answer: B,C


NEW QUESTION # 105
What baseline Change Flows support the baseline Normal Change model?

  • A. Change - Normal - Assess- Change - Normal -Authorize- Change- Normal-Close. Change - Implementation tasks
  • B. Change - Normal - New, Change - Normal -Assess, Change - Normal - Implement Change - Implementation tasks
  • C. Change - Normal - New Change - Normal - Review, Change - Normal - Close. Change - implementation tasks
  • D. Change-Normal-Assess, Change-Normal-Authorize, Change- Normal - Implement Change - Implementation tasks

Answer: D


NEW QUESTION # 106
......

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